Return & refund policy

Return & Refund Policy

Clear information regarding returns, exchanges, defect claims, and refund procedures.

14-Day Return Policy

You have 14 days from the date of delivery to submit a return request.

To be eligible, the item must be in the exact same condition as received: unworn, unused, unwashed, unaltered, free from damage, and in its original packaging with all tags attached. Proof of purchase is required.

Condition Requirements

Important: Items showing any signs of wear, tension stress, fabric strain, seam separation, stretching, improper fastening, forceful pulling, or damage occurring after delivery are not eligible for return, refund, or exchange.

All garments are carefully inspected prior to shipment. By completing a purchase, the customer acknowledges that textile products must be handled and adjusted carefully according to their intended use.

Return Authorization Procedure

To initiate a return, please contact us at Bujindoshop@gmail.com. Returns must be officially authorized before being sent back.

Unauthorized returns will not be accepted.

Damages, Defects & Assessment Procedure

Please inspect your order immediately upon receipt. Any claim for manufacturing defect must be reported within 48 hours of delivery and include clear photographic evidence before the item is worn or used.

The following are not considered manufacturing defects:

• Excessive or uneven force applied to drawstrings, waistbands, closures, or seams
• Stress concentration at a single tension point
• Improper adjustment, fastening, or tightening
• Damage occurring during first wear due to handling or force
• Stretching, seam strain, or tearing caused after delivery

Textile products including samue, haori, tabi, and martial garments require gradual and balanced adjustment. Concentrated pulling force at a single entry point may cause fabric stress. Such damage is classified as post-delivery handling and is not covered.

All defect claims are subject to technical review. We reserve the right to request additional photos or video evidence.

Non-Returnable Items

• Antique products & clearance items
• Customized or personalized products
• Handmade & made-to-order items
• Items showing signs of wear, use, alteration, washing, or post-delivery damage
• Sale items and gift cards
• Hazardous materials, flammable liquids, or gases

Exchanges

To exchange an item, please return the original product (if eligible) and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers have the right to cancel within 14 days without justification. However, the item must remain unused, unworn, unwashed, and free from damage.

Any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in partial or full refusal of refund, in accordance with EU consumer regulations.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

Approved refunds will be processed to the original payment method within 10 business days.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at Bujindoshop@gmail.com.

Payment Disputes

In the event of a payment dispute or chargeback, all documentation including inspection records, customer correspondence, delivery confirmation, and submitted photographic evidence may be provided to the payment processor for formal review.